AI Is Transforming Customer Service Jobs, Says Ecommerce CEO
The CEO of an ecommerce company believes that jobs relying on copy-paste responses are becoming obsolete due to the rise of AI. Suumit Shah, the CEO of India-based Duukan, has drawn controversy for replacing 90% of his support staff with a chatbot. While there is growing concern over AI disrupting jobs, not everyone agrees with Shah’s perspective. Microsoft CEO Satya Nadella and IBM CEO Arvind Krishna have both stated that AI will create more jobs than it eliminates.